Privacy Policy

1. Welcome to “Marefati”

This Privacy Policy explains how Marefati L.L.C. (“Marefati,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use the Services, as defined in the “Key Terms” section below.

By using our Services, you agree to our Terms of Service and consent to our processing of information as described in this Privacy Policy. If you do not agree, please do not use the Services.

2. Key Terms

We use several key terms in this Privacy Policy that you should understand while reading it:

• Customers: include Learners, their Parents or Guardians, and Teachers.
• Learners: are minors who are generally 18 years of age or younger.
• Parents or Guardians: are the Learners’ parents or legal guardians.
• Teachers: are independent contractors who provide Classes through the Marefati platform.
• Partners: are companies or other third parties with whom we work, such as schools, technology providers, employers, or nonprofit organizations, and who are not considered “Teachers.”
• Services: refers to our online marketplace for education and interaction through the Marefati platform, including our website or websites, our application, and other products and offerings, such as Classes and Activities.
• Classes: are courses developed or taught by Teachers.
• Activities: are educational templates, challenges, and other forms of interaction through Marefati.
• Personal Information or Personal Data: means information that is associated with an identified or identifiable individual, or that can reasonably be linked to that individual.

3. Collection, Use, and Sharing of Children’s Information

Subject to our compliance with applicable laws, we may collect Personal Information from children for any of the purposes described in this Privacy Policy, and we may use, disclose, and otherwise process that information as described in this Privacy Policy.

If we learn, or have reason to suspect, that we have collected information from a child in violation of applicable laws, we will delete it promptly.

We retain children’s Personal Information only for as long as necessary to fulfill the purpose for which it was collected, and we delete such information using reasonable measures designed to protect it from unauthorized access or use.

Please review the sections below for more details about how we collect, use, and disclose Personal Information.

4. Information You Provide

We collect information that you provide directly through your use of the Services. The information we collect may include data that identifies you personally, either on its own or when combined with other information. The categories of information we have collected during the previous twelve (12) months include the following:

Account Data

When you join Marefati, we request credentials such as usernames, passwords, personal authentication credentials, and similar security information used for authentication and account access, as well as profile information including your name, email address, and phone number.

We also collect information about your interests, favorites, and preferences, such as the Classes and Activities in which you may participate or wish to participate as a Teacher, Parent or Guardian, or Learner, and we maintain a record of your Classes and Activities.

Content Data

We collect information about:

• The Classes, Activities, or other Services in which you or a Learner participate.
• Information you share, such as drawings or uploaded images, video, audio, and activity history within Marefati.
• Feedback you submit to us, reviews you write about Classes or Teachers, and questions or information you provide to customer support.

We also collect the content of your messages and communications to the extent necessary to provide the Services you use. For example, if you communicate with another user through the Services, we need to collect the content of that conversation in order to display it to you and the other user as directed by you.

Payment Data

If you make a purchase, we use third-party payment processors, such as Stripe, Apple Pay, and Google Pay, to collect the data required to process your payment, such as your name, payment instrument, billing address, transaction numbers, and information relating to the Services purchased.

Marefati does not store or process this data.

If we make payments to you through PayPal or Stripe Connect, we collect your financial account information when necessary, payment details, and information relating to our payments, such as their purpose or history.

We also use payment information to detect or prevent fraud.

Referral Data

We collect information about your referrals if you provide others with your referral code or codes and invite them to join the Services.

Promotional Data

To participate in certain prize draws, competitions, or other promotional activities offered by us (“Promotions”), you may be asked to provide an email address or username so that we can notify you if you win a prize.

We may also request your name and home address in order to send products or information to you by regular mail.

Online Survey Data

To improve the user experience of our Services, we may use online surveys that ask visitors to voluntarily provide information about themselves, provide feedback about their reasons for visiting our Services, and submit suggestions for improvement, enabling us to provide better recommendations within the Services.

Customer Support Data

When you contact customer support, you may be asked to provide information such as your name, phone number, address, and email address.

We collect this information as part of our customer support efforts. It is used to verify your identity, respond to your inquiries or comments, support internal training, and help us provide better Services.

Regardless of the activity, we will collect information only to the extent reasonably necessary to fulfill your requests and our legitimate business purposes. If you do not wish to provide certain information when requested, you may be unable to access certain areas of our Services or use some of their features.

5. Retention and Deletion of Information

We retain Personal Data for as long as necessary to provide our Services, administer accounts and subscriptions, and comply with our legal obligations. We then delete it or make it no longer linkable to the user when there is no longer a legitimate need to retain it.

Retention periods vary depending on the type of data and the purpose for which it is used.

6. Information Collected Automatically

The categories of information collected automatically include the following:

Service Usage Data

We collect information about use of the application, such as the features and pages used, buttons selected, usage times, and processes that are completed or abandoned.

We also collect technical and diagnostic data, such as crash messages, application version, device type, and operating system, in order to detect issues and improve the performance of the Services.

Device, Connection, and Settings Data

We collect information about the type of device or browser you use, the location inferred from your Internet Protocol (IP) address, your device software, regional and language settings, push-notification settings, mobile device identifiers, and other similar information.

7. Tracking Technologies

We use a variety of current and emerging technologies to collect this data (“Tracking Technologies”), including the following:

Log Files

Log files record website activity and collect statistics about the browsing habits of web users.

These records help us determine, among other things, the number of users who have visited our Services, how frequently they visit, the pages they have visited, and other similar information.

We also use log-file entries in our internal marketing and demographic studies to continually improve the Services.

We do not intentionally track children or collect data about Learners through third-party advertising tracking tools.

8. External Links and Services

The Marefati application or the Marefati website may contain links to websites, applications, or services operated by other parties.

When you select one of these links, you may leave the Marefati Services, and your use of the external service will be subject to the terms of use and privacy policy of the party operating it.

Marefati does not control how those parties collect or use data after a user moves to their services. We therefore encourage you to review the terms of use and privacy policies of those parties before using their services.

9. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time.

Any changes will take effect immediately upon publication of the revised Privacy Policy. Please visit this page from time to time to check for changes.

Your continued use of our Services indicates your acceptance of the Privacy Policy published at that time.